Please try the following steps:
- Sign out of your VIVERSE account.
- Sign in again.
- Refresh your browser or restart the VIVERSE app.
- Verify that your subscription purchase was completed successfully.
If the issue persists, please submit a Support ticket or contact us at support@viverse.com.
To help us investigate the issue more quickly, please include the following information:
- Account email address
- Subscription plan (Monthly or Annual)
- A screenshot showing the issue
Our support team will review your case and assist you as soon as possible.