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Purchasing and Subscribing to Content

Support Staff
Updated

Premium Content on VIVERSE

VIVERSE is powered by the artistry and entrepreneurship of our diverse Creator Community. We are proud to have creators of all backgrounds and talents on VIVERSE: from every corner of the globe, from indie devs to large studios, from educators to game developers. Players on VIVERSE can support these amazing creators by purchasing the following types of content:

Content Type Description Status
Channel Subscriptions Pay monthly to access content listed by creators under their channel subscription. This may be one or multiple experiences listed by the creator under one subscription. Live 
One-Time Purchases Pay once to access an individual VIVERSE experiences. Live 
Donations Contribute to your favorite Creator as they develop more amazing content on VIVERSE. Coming Soon
In-App Purchases Purchase unlockable content from with a Creator's VIVERSE World. Coming Soon

 

How to Purchase or subscribe

Follow these steps to discover and purchase content from your favorite creator.

  1. Go to Creator Profile
    Navigate to the profile of the Creator whose content you would like to purchase or subscribe.

     
  2. Browse Premium Content
    Scroll down to the "Premium Worlds" section of the creator's profile and select the content you would like to purchase.

     
  3. Select "Unlock"
    When attempting to access premium content that you have not purchased yet, select "Unlock" to initiate a purchase.

     
  4. Confirm Selection
    You will automatically be redirected to the Creator's content options. Confirm that you are selecting the correct world or subscription, and select "Subscribe"/"Purchase" to continue.

     
  5. Checkout
    You will automatically be redirected to the Creator's listing on marketplace.viverse.com. Select an existing card or add a new one, agree to the VIVERSE terms and conditions, and press "Place Order".

     
  6. Purchase Confirmation
    Depending on your payment method, you may need to verify your card's security code. Once successful, you will see the confirmation page and receive an email.

     
  7. Access Content
    You can review and access the content your have purchased/subscribed-to on your VIVERSE profile: https://worlds.viverse.com/profile

     

Subscription Cancellation

To cancel a channel subscription, follow these steps:

  1. Go to Creator Profile
    Go to the profile of the creator whose subscription you would like to cancel. Select the "Unlock" button and select "Manage Subscription".

     
  2. Manage Subscriptions
    You will automatically be redirected to https://market.viverse.com/subscriptions where you can manage any subscriptions associated with your account, update payment methods, or cancel your subscriptions.

     
  3. Confirm Cancellation
    Confirm your cancellation by selecting "Cancel Subscription":


    After confirming, you will see the confirmation screen and receive a confirmation email. You will continue to access any subscribed content until the end of the billing period.

     
  4. (Optional) Resubscribe
    After cancelling, you will see an option to resume a subscription at any time on https://market.viverse.com/subscriptions. Simply select "Resume" and confirm!


Support and Refunds

For assistance with purchasing content, including refund inquiries, please submit a support ticket here: https://support.viverse.com/hc/en-us/requests/new

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